Return Policy Page

                                           We will make it right

To exchange or return an item, here is what you need to know:You have 30 days after purchase to exchange or return, unless noted in our exceptions. You can return items in-store, for free by mail, or via a scheduled pickup from your home. Please provide your in-store receipt or MaHiExpress.in order number and we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.   

Extended holiday returns:

Most items** with less than a 30-day return window purchased or delivered from Month 1st through begin the return period on Date

***Note: Online Marketplace seller participation varies, please check Details link on the item page. 

Exchange-only items:

Some open/used products can only be exchanged for an exact or similar item, as follows:

  • Unlocked wireless phones within 10 days*
  • Airbeds, air mattresses within 30 days* (product exchange available if item is opened/used).
  • Opened/used durable medical equipment within 30 days* (e.g., crutches, walkers, slings, mobility scooters)
  • **Note: New/unopened items in these categories can be returned for a full refund.

Our refund & exchange exceptions:

MaHiExpress reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns without a receipt are subject to a refund verification process. Refunds issued for lost items are subject to recharge if Walmart or the seller can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. The Store Manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a Store Manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.

MaHiExpress also reserves the right to close MaHiExpress.in accounts, or to cancel or refuse orders or returns for violations or abuse of our returns policy, or any fraudulent activities relating to returns.

Below are exceptions to the general ninety (30) day rule. All the exceptions listed below require the merchandise be returned with a receipt.Below are exceptions to the general ninety (30) day rule. All the exceptions listed below require the merchandise be returned with a receipt.

Must be returned within 10 days with a receipt to obtain a refund or exchange:

  • Most electronics, including but not limited to: Verizon postpaid (contract) cellular phones, drones, camcorders, digital cameras, digital music players, e-readers, tablets, laptops, PCs, televisions, portable video players, video game hardware, GPS units, audio systems, hoverboards, electric bicycles, electric scooters, and radio-controlled vehicles. Walmart Protection Plans and Applecare+ can be returned or canceled within 10 days of purchase

Must be returned within 10 days, with a receipt, to obtain a refund or exchange:

  • Prescription glasses
  • Prescription contacts
  • Hearing aids

Must be returned within 30 days, with a receipt, to obtain a refund or exchange:

  • Freshness guarantee: Receive a refund on produce, fresh flowers, meat, bakery, deli, dairy & frozen* items, with a receipt. Start a return on the MaHiExpress app or online at MaHiExpress.in/returns You may not have to return the item.
  • Not 100% satisfied with a MaHiExpress Private Brand item? We’ll replace it or refund your money. All you need is the package.
  • *Note: Perishable online orders cannot be returned by mail. To receive a refund, go to MaHiExpress.in or the app to start the return.
  • Tires: New tires that have not been mounted or installed are returnable within 30 days to any store with an Auto Care Center. Stores without an Auto Care Center cannot accept tire returns.
  • 30-day automotive battery guarantee: Money back refund or exchange to original purchaser if battery tests bad within 30 days. After 30 days, the original purchaser can only exchange the battery per the warranty terms.
  • Photo prints, personalized items and photo products (e.g., blankets, mugs, calendars): Return to a MaHiExpress store within 30 days or contact us at MaHiExpress.in/help. Please do not return by mail.
  • Home & garden equipment: Returnable within 30 days. Please drain gasoline or other flammable materials prior to returning. These include lawn mowers, line trimmers, hedge trimmers, chainsaws, generators, air conditioners, evaporators, dehumidifiers, compressors, and pressure washers. DO NOT remove Freon from A/C units. For MaHiExpress.in items, please check the item page to confirm it is returnable by mail.
  • Funeral products (e.g., caskets, coffins): Can be exchanged within 30 days if damaged or defective and unused. New or used items are nonrefundable.

Must be returned within one year, with a receipt, to obtain a refund or exchange:

  • All perennials, trees, and shrubs.

Exchange-only items:

Some open/used products can only be exchanged for an exact or similar item, as follows:

  • Unlocked wireless phones within 10 days*
  • Airbeds, air mattresses within 30 days* (product exchange available if item is opened/used).
  • Opened/used durable medical equipment within 30 days* (e.g., crutches, walkers, slings, mobility scooters)
  • *Note: New/unopened items in these categories can be returned for a full refund.

Refunds

MaHiExpress.in returns submitted in-store or by mail are refunded to your original method of payment. Outbound shipping charges are not always refunded upon return, this can include regular and freight shipping, and any shipping surcharges.

Debit or Credit Card

  • Debit and credit card refunds will be available in up to 10 business days.
  • If your purchase was made using a debit or credit card, any refund is issued to that same card. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a MaHiExpress shopping card or gift card.
  • If your purchase was a debit transaction, the refund is placed back on the debit card, if available, or cash can be provided.

Return In-store Items without a Receipt

If you don't have your receipt, show us your valid, government-issued photo ID. If your ID information matches with the one stored in our secure database, your return will be accepted.

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